Hello, I’m Ji Su 👋

I’m an experienced product designer passionate about information architecture and building design systems for data-intensive products. I love mentoring designers and nurturing collaboration between design and engineering teams.✨

  • Fundrise Dashboard & Portfolio

    Redesigned the Dashboard and Portfolio experience to improve clarity and investor understanding of their asset portfolio and their performance

    This case study is still in progress— please check back soon!

  • Mission Lane Mobile App Rebrand

    Updated mobile app to new brand guidelines and pattern library. Part 2 of overall mobile app redesign project.

    Read case study

  • Mission Lane Mobile App Information Architecture

    Designed new information architecture on the Mission Lane flagship credit card app to enable maximum clarity, optimize payment acceptance, and future product growth and scaling into multiple accounts and products per user.

    Read case study

  • Capital One Escrow Express

    Redesigned a web application to enable users to self-service their escrow accounts and streamline a complex and data-heavy process

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My design approach always includes these questions

Note: I used to showcase a linear design process earlier in my career, but that’s just not how businesses operate in reality. Instead, here are a few high-level questions I use to frame where we are in the process and to decide how to move the team forward.

01 //


Do we understand the problem?

What problem are we trying to solve for and why? Is it a user, customer, or a business need?

02 //


Are we aligned on the desired outcome?

What do we actually want to achieve? Are we all working towards the same outcome?

(note: this is the step that is often missing when teams experience churn for too long and don’t get anywhere)

03 //


What level of confidence are we at with the proposed solutions?

What do we need to do in order to get to higher confidence?

04 //


Did we achieve the desired outcome?

How do we know? If we did, how can we optimize our solution? If not, did we misinterpret the problem or create the wrong solution to the correct problem?

Kind notes from leaders and peers

“Ji Su brings thoughtfulness and rigor and the gravity of experience to our design practice. She balances the from-the-hip approach of other members of the team with a quiet calm that acts as a much-needed foil. Her design solutions are deceptively elegant.”

-HEAD OF DESIGN

“Her guidance and mentorship have helped me grow a lot as a designer and her support has helped me feel more confident in my decision making and design skills.”

-PRODUCT DESIGNER

“Ji Su really cares about the whole person and cultivating a space that works for their needs. Ji Su is best at creating a safe space. She integrates how we function as people into who and how we are as designers.”

-PRODUCT DESIGNER

“Ji Su does really well thinking through problems from multiple angles. She’s able to analyze customer feedback and come up with unique solutions that address more than the surface level issues.”

-SENIOR DESIGN MANAGER

“I cannot stress enough how invaluable she is as our team player who is always accountable, thinking, playful, kind, and can get her shit done. She always surfaces as my top choices if anyone on our teams needed a go-to trusted person to HANDLE something and take care of it.”

-DESIGN MANAGER