Experience

NMI | Senior Product Designer, Developer Experience
Dec 2023 - present
Remote

  • Maturing the design practice by improving design and research process, defining design principles, and upleveling design effectiveness via partnership with senior leaders

  • Lead design and user research for developer experience for partner engineering teams

  • Collaborate with internal engineering teams to create thoughtful, high-quality designs in Figma, to build a design system and external Figma toolkits to enable partner development and design teams

Fundrise | Product Design Manager, Core Investor Experience & Performance
Sep 2022 - Aug 2023
Remote

  • Led the design strategy for the redesign of main investor flows on the Fundrise web and mobile apps

  • Redesigned portfolio and performance view on web and mobile app for advanced, high net-worth investors 

  • Managed and mentored two highly talented product designers (associate and mid-level)

Mission Lane | Product Design Manager
Sep 2021 - Jun 2022
Remote

  • Led and mentored team of 5 highly talented designers (mix of associate, mid-level, and senior)

  • Taught frameworks and best practices for influence as an introvert, user research, information architecture, and Figma

  • Owned design strategy and managed design work for Card growth to improve conversion and to increase transparency of customer financial health progress

  • Built a well-rounded design team and created a collaborative and inclusive team culture that set up designers for success and growth

  • Leveled up early-career designers in design craft, presentation skills, and framework thinking

Mission Lane | Senior Product Designer
May 2020 - Sep 2021
Remote

  • Lead designer for the Mission Lane flagship mobile app

  • Spearheaded overhaul of mobile app and payments experience to improve overall usage experience, increase payment volume, decrease delinquency and call volume

  • Influenced product strategy, facilitated Google Ventures design sprints, built internal design system, and created flows and designs in Figma with close collaboration with engineering teams

  • Redesign efforts brought up the App/Play Store ratings from 2.9 stars to 4.9 stars while increasing its adoption rate by 25%

Capital One | Senior Associate Product Designer
Jan 2019 - May 2020
Richmond, VA

  • Designed for the Escrow Express experience in the Commercial Bank that resulted in massive portfolio growth by bringing additional deposits of $100M to the bank within 2 weeks of launch and increased user efficiency by 65%

  • Taught multiple Design Thinking courses for 500+ cross-functional partners across Capital One as a Certified Design Thinking instructor

  • Conducted field studies and usability studies, facilitated co-creation workshops with clients to uncover opportunities, created and delivered user flows, wireframes, and prototypes in Sketch and InVision

Capital One | Associate Product Designer
Nov 2016 - Dec 2018
New York, NY

  • Designed for commercial information reporting and account opening experiences

  • Conducted user research in the form of user interviews, card sort studies, and usability testing with clients

  • Helped demonstrate value of design and design research across Commercial Bank by facilitating co-creation workshops, creating customer journey maps, and building collaborative research findings boards

Freelance | Independent UX Designer
Dec 2015 - Oct 2016
Richmond, VA

Consulted with start-ups and small businesses on a project basis and lead the research, creative direction, and concept designs. Several clients contracted with in the past include Corgibytes, LLC and Capital One.

DESIGNATION | UX & Front-End Development Apprentice
Apr 2015 - Nov 2015
Chicago, IL

Immersive apprenticeship program in user experience and front-end development

VCU School of Medicine | Research Scientist
Aug 2013 - May 2015
Richmond, VA

  • Designed and conducted studies to investigate appetite control signals in the C. elegans

  • Created mutant strains through crossing and genetic manipulation via microinjection of DNA and collected data via calcium imaging of neurons, motion analysis, food intake assays, tissue staining, and western blots

  • Formulated conclusions using statistical analysis and data

  • Wrote proofread and edited grant proposals and manuscripts

Education

M.S. Biochemistry & Molecular Biology
VCU School of Medicine
Richmond, VA
2013-2015

B.S. Nutritional Science
Brigham Young University
Provo, UT
2008-2013