Experience
NMI | Senior Product Designer, Developer Experience
Dec 2023 - present
Remote
Maturing the design practice by improving design and research process, defining design principles, and upleveling design effectiveness via partnership with senior leaders
Lead design and user research for developer experience for partner engineering teams
Collaborate with internal engineering teams to create thoughtful, high-quality designs in Figma, to build a design system and external Figma toolkits to enable partner development and design teams
Fundrise | Product Design Manager, Core Investor Experience & Performance
Sep 2022 - Aug 2023
Remote
Led the design strategy for the redesign of main investor flows on the Fundrise web and mobile apps
Redesigned portfolio and performance view on web and mobile app for advanced, high net-worth investors
Managed and mentored two highly talented product designers (associate and mid-level)
Mission Lane | Product Design Manager
Sep 2021 - Jun 2022
Remote
Led and mentored team of 5 highly talented designers (mix of associate, mid-level, and senior)
Taught frameworks and best practices for influence as an introvert, user research, information architecture, and Figma
Owned design strategy and managed design work for Card growth to improve conversion and to increase transparency of customer financial health progress
Built a well-rounded design team and created a collaborative and inclusive team culture that set up designers for success and growth
Leveled up early-career designers in design craft, presentation skills, and framework thinking
Mission Lane | Senior Product Designer
May 2020 - Sep 2021
Remote
Lead designer for the Mission Lane flagship mobile app
Spearheaded overhaul of mobile app and payments experience to improve overall usage experience, increase payment volume, decrease delinquency and call volume
Influenced product strategy, facilitated Google Ventures design sprints, built internal design system, and created flows and designs in Figma with close collaboration with engineering teams
Redesign efforts brought up the App/Play Store ratings from 2.9 stars to 4.9 stars while increasing its adoption rate by 25%
Capital One | Senior Associate Product Designer
Jan 2019 - May 2020
Richmond, VA
Designed for the Escrow Express experience in the Commercial Bank that resulted in massive portfolio growth by bringing additional deposits of $100M to the bank within 2 weeks of launch and increased user efficiency by 65%
Taught multiple Design Thinking courses for 500+ cross-functional partners across Capital One as a Certified Design Thinking instructor
Conducted field studies and usability studies, facilitated co-creation workshops with clients to uncover opportunities, created and delivered user flows, wireframes, and prototypes in Sketch and InVision
Capital One | Associate Product Designer
Nov 2016 - Dec 2018
New York, NY
Designed for commercial information reporting and account opening experiences
Conducted user research in the form of user interviews, card sort studies, and usability testing with clients
Helped demonstrate value of design and design research across Commercial Bank by facilitating co-creation workshops, creating customer journey maps, and building collaborative research findings boards
Freelance | Independent UX Designer
Dec 2015 - Oct 2016
Richmond, VA
Consulted with start-ups and small businesses on a project basis and lead the research, creative direction, and concept designs. Several clients contracted with in the past include Corgibytes, LLC and Capital One.
DESIGNATION | UX & Front-End Development Apprentice
Apr 2015 - Nov 2015
Chicago, IL
Immersive apprenticeship program in user experience and front-end development
VCU School of Medicine | Research Scientist
Aug 2013 - May 2015
Richmond, VA
Designed and conducted studies to investigate appetite control signals in the C. elegans
Created mutant strains through crossing and genetic manipulation via microinjection of DNA and collected data via calcium imaging of neurons, motion analysis, food intake assays, tissue staining, and western blots
Formulated conclusions using statistical analysis and data
Wrote proofread and edited grant proposals and manuscripts
Education
M.S. Biochemistry & Molecular Biology
VCU School of Medicine
Richmond, VA
2013-2015
B.S. Nutritional Science
Brigham Young University
Provo, UT
2008-2013